FAQ

Design By Aveline  ·  Support

Frequently Asked Questions

Everything you need to know — answered with care.

What does Design By Aveline sell?

Shoes, handbags, jewelry, and dresses — chosen for pieces that feel considered rather than disposable. Our focus is a curated edit of quality pieces, not fast fashion.

What sizes do you offer?

Clothing runs from XS to XXL on most styles, and shoes are listed in US sizing. Exact sizes and a size chart are shown on each product page. Bags and jewelry list their measurements in the product details.

Do you ship internationally and is shipping free?

Yes, we ship internationally, and we offer free standard shipping with an optional Priority Shipping upgrade. Orders are processed in 2 to 3 business days, and exact delivery times and any costs are shown at checkout based on your location.

What is your return and refund policy?

You have 30 days from delivery to return items that are unworn, unwashed, and in original condition with all tags attached. We cover return shipping for damaged, defective, or incorrect items; for change-of-mind returns the customer pays, and there are no restocking or administration fees. Email info@designbyaveline.com to start.

Can I cancel or change my order?

Orders can be changed or cancelled only before they enter processing, so please email info@designbyaveline.com as soon as possible after ordering.

Are your pieces limited edition?

Yes, we release small, curated drops, so popular styles often sell out and may not return. We recommend shopping your favorites early.

What if my item arrives damaged or incorrect?

Email info@designbyaveline.com with your order number and photos of the issue, and we will make it right as quickly as possible at no extra cost to you.

Still Have Questions?

Reach out anytime at info@designbyaveline.com

Monday – Friday 09:00 – 17:00 EST  ·  Weekends 11:00 – 16:00 EST
We reply within 24 hours.