FAQ

Design By Aveline · Support

Frequently Asked Questions

Everything you need to know — answered with care.

What does Design By Aveline sell?

Shoes, handbags, jewelry, and dresses — chosen for pieces that feel considered rather than disposable. Our focus is a curated edit of quality pieces, not fast fashion.

What sizes do you offer?

Clothing runs from XS to XXL on most styles, and shoes are listed in US sizing. Exact sizes and a size chart are shown on each product page. Bags and jewelry list their measurements in the product details.

Where do you ship and is shipping free?

We ship within the United States only. Standard tracked shipping is free on every order, with no minimum order value. Orders are dispatched within 1 to 2 business days and delivered in 6 to 9 business days, so 7 to 11 business days in total. Full details are in our shipping policy.

What is your return and refund policy?

You have 30 days from delivery to return items that are unworn, unwashed, and in original condition with all tags attached. Returns are free: we send you a prepaid return label and there are no restocking or administration fees. Refunds are issued to your original payment method within 3 to 5 business days of your return arriving. Email info@designbyaveline.com to start, or read our full return & refund policy.

Can I cancel or change my order?

Orders can be changed or cancelled free of charge until they are dispatched, so please email info@designbyaveline.com as soon as possible after ordering.

Are your pieces limited edition?

Yes, we release small, curated drops, so popular styles often sell out and may not return. We recommend shopping your favorites early.

What if my item arrives damaged or incorrect?

Email info@designbyaveline.com with your order number and photos of the issue within 14 days of delivery, and we will replace or refund it in full at no extra cost to you.

Still Have Questions?

Reach out anytime at info@designbyaveline.com or call +1 307-285-2380

Monday to Friday, 9:00 to 18:00 EST · Saturday, 10:00 to 14:00 EST
We reply within 24 hours on business days.